⚠️ Fraud Warning: Protect Yourself from Investment Scams
URGENT WARNING: If someone is currently on the phone with you, or messaging you via Telegram/WhatsApp, instructing you to send fiat money (EUR) or cryptocurrency from the Simple App to another platform or bank account to "invest" — STOP IMMEDIATELY. You are likely dealing with a scammer.
At Simple, the safety of your funds is our priority. However, due to the rise of social engineering fraud, we must clarify our role and how financial transactions work.
1. Who We Are and What We DO NOT Do
The Simple App is a secure cryptocurrency wallet and a provider of personal EUR (IBAN) accounts and cards. Think of us as a digital safe for your funds and a gateway to manage your personal finances.
We are NOT an investment company.
We are NOT a brokerage or trading platform.
We DO NOT employ "account managers," "financial advisors," or "brokers."
We NEVER promise or guarantee daily/monthly returns or profits.
If anyone claiming to be affiliated with Simple, or using the Simple App as a tool, promises you guaranteed income, they are lying.
2. Common Red Flags of a Scam
Fraudsters often use sophisticated psychological tactics. Please be cautious if your situation matches any of the following:
🔴 The "Telegram Broker"
Someone contacted you online (via Telegram, WhatsApp, Instagram, or dating apps) and offered to help you invest in crypto, gold, or stocks.
🔴 Step-by-step guidance
They are telling you exactly what buttons to press inside the Simple App and giving you a specific external crypto wallet address or an external bank account (IBAN) to send the funds to.
🔴 Ignore the warnings
They tell you to ignore the security warnings that pop up in our app, claiming they are "just standard procedures."
🔴 Pay to withdraw
You are trying to withdraw your "profits" from their platform, but they claim you must pay an upfront "tax," "commission," or "insurance fee" first. (This is a trap; the profits are fake).
3. Why We Cannot Refund Your Money
Whether you send crypto or fiat currency, recovering funds from scammers is extremely difficult:
Cryptocurrency Transactions on the blockchain are mathematically irreversible. Once you confirm a withdrawal and the crypto leaves your Simple App account, it is impossible for us to cancel, reverse, or freeze the transaction.
Fiat Money (Bank Transfers/Card Payouts) If you personally authorize and initiate a regular money transfer to a scammer (known as Authorized Push Payment fraud), the transaction is processed securely according to your instructions. Once the money reaches the scammer's bank account, it is typically withdrawn immediately, making it nearly impossible for us or our banking partners to recall or refund the funds.
If you authorized the transaction, Simple cannot reimburse you for the loss.
4. I Have Been Scammed. What Should I Do Now?
If you realize you have sent money or crypto to a fraudulent platform or broker, please take the following steps immediately:
Step 1 — Stop all communication
Do not send them any more money, even if they promise to release your original funds. Block their contacts.
Step 2 — Export your data
Go to your Simple App Settings and use the "Export my personal data" feature (or download your transaction receipts). This will provide you with a secure document containing your transaction hashes, bank transfer details, amounts, and IP addresses.
Step 3 — Contact the Police
File an official report with your local law enforcement agency or cybercrime unit immediately. Provide them with the exported data.
Step 4 — Police inquiries
Law enforcement agencies can send official data requests for investigation directly to our legal entities:
Simple Europe UAB (Lithuania)
Stored Assets Ltd (Bulgaria)
Our legal team fully cooperates with official police investigations.
Please note: While our Customer Support team is here to help you navigate the app and export your transaction data, Support agents do not have the technical ability to recover stolen crypto or authorized bank transfers.
Stay vigilant and never send your assets to people you do not personally know and trust.