We need a document that confirms where you live. This is NOT your passport — it must be a recent bill or bank statement that shows your name and home address.
✅ What documents are accepted
Choose any of the following (must be dated within the last 6 months):
Bank statement (downloaded PDF from online banking)
Electricity bill
Water bill
Gas bill
Internet / landline bill
Tax bill or government letter
Utility bill from a government agency
📅 Your document must be dated no earlier than 6 months ago. |
❌ What is NOT accepted
Passport, ID card, or driving licence (unless it shows your address and is government-issued)
Screenshots (phone or desktop)
Mobile phone bills
Medical bills or receipts
Insurance statements
Folded or damaged envelopes
Before you upload — check these 3 things
1. Your name is visible on the document — the same name you registered with.
2. Your full address is visible — street, city, postal code — and it matches the address you entered in your profile.
3. The date on the document is within the last 6 months.
Top 3 reasons documents get rejected
#1 — Uploading a passport or ID instead of a proof of address
A passport proves who you are. Proof of address proves where you live. They are different documents. A registration stamp inside a passport is also not accepted.
❌ NOT ACCEPTED | ✅ ACCEPTED |
✗ Passport ✗ Passport with registration stamp ✗ National ID card (no address) | ✓ Bank statement ✓ Utility bill ✓ Tax bill with address |
#2 — Document is expired (older than 6 months)
Documents dated more than 6 months ago are automatically rejected. If your only statement is older, download a newer one from your online banking app.
💡 Tip: Download a PDF directly from your online banking (Revolut, etc.). It's instant and always the most current statement. |
#3 — Uploading a screenshot instead of a PDF or photo
Screenshots are not accepted. Please use one of the following:
Download the PDF version from your online banking
Take a clear photo of a paper bill (not a screen photo)
Export a PDF directly from the app
⚠️ A photo of your screen showing a bank app is a screenshot — even if taken with a camera. Please download the actual PDF file instead. |
How to quickly get a statement from Monobank
The easiest way is to download a PDF from the Revolut mobile app. It takes less than a minute.
Open Revolut and tap your profile. This will open the settings menu. From there, tap the “Documents & Statements” button. |
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A new menu will open; click “General” | 
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Then comes the final step. Click “Card confirmation,” after which you can send or save your statement with the address in the desired format. |
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💡 Important: Select a PDF file—not an XLS file. Only PDFs are accepted as proof of address. |
Still having issues?
If your document was rejected, check the reason in the email or app notification. You can resubmit the document right away. If you need help, contact support via chat or email at [email protected]